Next Level Nonprofit
Effective date: October 16, 2026

Next Level Nonprofit (“NLN,” “we,” “us,” or “our”), explains in this Privacy Policy how we collect, use, and disclose personal information through https://nextlevelnonprofit.org, our forms and connected platforms, and our leadership development, training, certification, coaching, events, and related communications.

1. Information we collect

Depending on how you interact with us, we collect information you provide, including:

• Contact details, such as your name, email address, telephone number, and mailing address.

• Professional and organizational details, such as your role, organization, leadership responsibilities, and information provided when exploring our programs or scholarships.

• Appointment, event, registration, enrollment, and course participation information.

• Assessment responses, feedback, and communications you send to us. 

• Purchase or donation transaction details. 

• Communication preferences and records of consent, including the time, source, and disclosure associated with an SMS opt-in, and subsequent opt-outs.

We may also collect technical information, such as IP address, browser and device information, and website activity through our website and service providers. 

2. How we use information

We use personal information to respond to inquiries; schedule appointments; administer registrations, payments, donations, and services; deliver training, certification, and coaching; provide support; improve our programs and website; protect our systems; meet legal and recordkeeping obligations; and maintain communication preferences.

We use contact information to send program information and marketing communications where permitted and consistent with your choices. We send marketing text messages only with the applicable consent. 

3. SMS Messaging & Compliance

Text Message Program Terms & Conditions

By opting into our SMS messaging services, you agree to receive text messages related to our services, including appointment reminders, customer support, and important updates.

Opt-In & Consent:

• You will only receive messages if you have explicitly opted in
• We maintain timestamped records of all opt-in actions
• We comply with the Telephone Consumer Protection Act (TCPA) and all applicable laws

Opt-Out Instructions:

• You can cancel SMS notifications at any time by replying "STOP"
• You will receive a final confirmation message, and no further messages will be sent unless you re-opt in
• All opt-out requests are processed immediately.

Message Frequency & Content:

• Message frequency varies based on your interactions with our business
• Messages will be directly related to the services you have requested
• We do not send promotional content without specific consent

Help & Support:

• Reply "HELP" for assistance or contact us at {{location.email}}
• Customer support is available during regular business hours

Carrier Information:

• Standard message and data rates may apply
• Carriers are not liable for delayed or undelivered messages
• Supported carriers include AT&T, Verizon, T-Mobile, Sprint, and most regional carriers

SMS Data Protection Statement

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

We implement strict data protection measures to safeguard your SMS opt-in information and consent records.

4. How we disclose information

We disclose information as needed to service providers that support our operations, including website hosting, CRM, scheduling, course delivery, payment processing, email and text delivery, and event administration. 

We may disclose information when required by law or to protect rights, safety, and security. If an organizational restructuring or transfer involves personal information, we will handle that information in accordance with applicable law and this policy, including the restrictions on mobile information and SMS consent above.

5. Cookies, analytics, and advertising

You can manage certain cookies through your browser settings. Blocking cookies may affect website features. Browser controls may not manage every tracking technology used by connected services.

6. Security and retention

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information. No method of transmission or storage is completely secure.

7. Your choices and privacy requests

You may unsubscribe from marketing emails using the link provided in those emails and opt out of text messages as described above. Contact info@nextlevelnonprofit.org to request access to, correction of, or deletion of your personal information. We will respond as required by applicable law; some records may need to be retained for legal, financial, security, or consent-management purposes.

8. Children and third-party services

Our services are intended for adults, and we do not knowingly collect personal information from children under 13. If you believe a child has provided information, contact us at the address below.

Our website may link to third-party services. Their own privacy policies govern information they collect independently.

9. Policy changes

We may update this Privacy Policy by posting a revised version with a new effective date. We will provide additional notice or obtain consent where required by applicable law.

10. Contact

Next Level Nonprofit
Mailing address: 2470 Collingwood, Detroit, MI 48206
Email: info@nextlevelnonprofit.org
Telephone: 313-604-5655
Website: https://nextlevelnonprofit.org